Hi there!
I’m so stoked you’ve chosen to work with me for your website design. I think we’re going to create something really remarkable together.

I know you’ve already taken a look at and signed the contract, but I wanted to outline a few key things for you. Please read this page carefully as it includes important information.

Please bookmark this page for future reference too!

And remember that I am here for you! If you need anything, please contact me via one of my preferred contact methods outlined below.

I can’t wait to see what we do together!

Speak soon,

Laura
Laura F Gosney

Let's Get Started

I’m so excited to get started on your new website. First up, I’ll need a little bit of homework from you.

Please complete my brand survey as soon as you can, and at least 24 hours before our 1:1 consultation strategy session (you can book this below). Find the survey here >
Complete the Brand Survey
You should receive an email soon with our shared Google Drive where you can upload any documents you think I might need to get to know you better and complete your website for you.

Please make sure files are clearly named so we can easily refer each other to the right one. Photos named DSC_0983 etc are totally fine – as long as it’s easy for me to search for the photo you want to use in a particular place. Where we run into trouble is when there's 5 photos named "banner" etc.

Please do not share documents with me any other way without first checking with me, especially via paid services like Dropbox. This helps me keep track of where everything is for each client (which is a huge brain-saver during busy months!).
Documents you may wish to share with me could include (* indicates essential):
  • Logos* – main and alternates, including white versions and versions on a transparent background (if you have .eps or .ai files, that is so helpful!)
  • Brand colour palettes* including hex and RGB codes
  • Brand guidelines
  • Brand mood boards (can also share any pinboards with me on Pinterest)
  • Other brand elements such as patterns and illustrations
  • Marketing plans, company profiles and other strategy documents
  • Stock imagery and icons you already own
  • Professional photography
  • Existing website copy*
  • Affiliation and accreditation logos
  • “As seen on” logos

Get more time with me

Current and former clients get a special discount on ad hoc work by purchasing a bulk hours package. You receive 12 hours of ad hoc work from me in total, for the price of 10. These hours can be redeemed at any time over the next 6 months.

You can use your ad hoc hours for the following:

  • 1:1 Training
  • Strategy sessions and coaching calls
  • Website updates and blog uploads
  • Design assets (business cards, flyers, social media templates etc)
  • Website maintenance
Buy a bulk hours package

Book a Meeting

Your contract includes a 1:1 consultation call which will kick off the start of our work together. Make sure you complete the brand survey linked above at least 24 hours before this meeting.

When you’re ready, book that call here >

Your contract also includes 2 x 45-minute calls which you can book at any time throughout our work together for anything you want to discuss in depth. Book those calls here >

I am flexible with time differences! If you can’t find a meeting time that suits you in your time zone, please just let me know and I’ll make adjustments.

If you find Zoom meetings uncomfortable or difficult due to social anxiety, or chaotic living situations (or whatever!), please let me know. I will work with you to find an alternative that helps you feel comfortable and safe.

Let me know as soon as you can if you are unable to attend a scheduled meeting. I am always happy to work with you to find an appropriate alternative time, but I can only do that if you keep me informed!

Please note that you may be invoiced for any extra meetings you book via this link outside of what is outlined above. I will let you know before the meeting if this is the case.

Office Hours

My office hours are as follows:

  • Monday – 9am to 9pm AEST
  • Thursday - 9am to 5pm AEST

However you choose to contact me, I endeavour to respond within 48 hours, not including weekends or holidays.

My preferred mode of communication is via email > hello@laurafcreates.com

Or WhatsApp text and voice message. Please note I won’t answer unscheduled video or voice calls! You can add me on WhatsApp by scanning this QR code:

For my own work/life balance, I can’t discuss work matters with clients via Instagram DM or Facebook messenger, though I’m happy to have a friendly chat with you there about anything else! If you don’t already follow me, I’m @laurafcreates!

Invoices and Payment Plans

You will have chosen a payment plan that suits your needs when you bought your website design package.

An invoice will be sent to you 7 days before it's due date for payment. Reminders will be sent at 7 days and 10 days. 

I will then get in touch with you to see how I can support you to complete your payments, whether that means adjusting your payment plan or delaying due dates. Note that significant delays in payment may result in work ceasing on your account until payment is received.

I want you to know I’m here for you, and as long as you let me know how I can help you, I’m happy to work with you to make sure this process is smooth and stress-free.

You can review your payment plan or change your preferred payment method at any time using the links in the invoice or receipt emails you’ve received from Stripe.

Sharing Passwords

As outlined in your contract, for privacy and security reasons I do not accept passwords sent through unsecured methods, including email.

Where possible, I do request my own login. If you need to share your login with me for any reason, please use LastPass which is a free secure password sharing service.

Follow these instructions to share your passwords on LastPass, using my email address (hello@laurafcreates.com)

If sharing passwords via LastPass, please turn off two-factor authentication or add me on WhatsApp (QR code above) to arrange a time to share access codes.

WordPress Users

If you have an active WordPress website, please add me as an administrator using these instructions >

Please add me as a collaborator or administrator to your host (Siteground, VentraIP, etc). If you cannot find instructions for how to do this, share your login with me using the LastPass instructions above.

If you haven’t already selected a host, Siteground is recommended > (affiliate link)

Here are the instructions to add me as collaborator in Siteground >

Please do not sign up to WP via Wordpress dot com - If you aren't sure how to set up a WordPress site, please wait for our 1:1 kick off and I will walk you through what needs to be done. 

Squarespace Users

I have an active Squarespace account under my email address hello@laurafcreates.com.

Please follow these instructions to invite me as a contributor on your Squarespace website >

Then ensure you’ve assigned me as an administrator using these instructions >

If you don’t already have a Squarespace account, sign up here > 

Shopify Users

If you already have a Shopify account, you can add me as a contributor using my email address hello@laurafcreates.com.

If you do not already have a Shopify account, please do nothing! I will create your website under my Partner account.

 

 

Other Services

Other things you might have to give me access to (check with me to confirm if unsure!):

  • Domain host such as Namecheap, GoDaddy etc – this may be different to your website host, but it’s wherever you initially bought your domain from
  • Email software (instructions linked for MailChimpMailerlite, and Convertkit)
  • Existing website if it is on a different platform (instructions linked for WixWeebly)
  • Google Analytics dashboard (instructions linked)
  • Social media

Trusted Supliers

I’m pleased to recommend a handful of trusted suppliers for a number of different services you may need now and into the future. I may receive a small commission if you make a purchase using one of these links, though that comes at no extra cost to you. I only recommend services I personally use or have used when working with other clients!

WordPress Website Hosting

I personally use and recommend Siteground. Their backend is extremely easy to use and intuitive and their support is incredibly helpful.

Siteground

Squarespace

While I personally use WordPress, Squarespace is a great platform for small businesses to use if they require a simple interface with limited functionality.

Squarespace

Marketing Assets

Use these marketplaces as a way to source marketing assets such as social media templates, premium fonts, patterns, textures and images

Creative MarketEtsy

Email Marketing

Growing and maintaining an email list is a great way to build relationships with your audience.

Mailerlite

Stock Images

You have up to 10 premium stock images included in your website design package. For any others you may need, I recommend the following services.

Shutterstock

Technology and Software

Appsumo is a great resources for beta software and new apps at bargain prices. I often buy technology from this marketplace, including my calendar booking system.

Appsumo

Online Learning

I love to learn, and can attribute a huge amount of my business and design knowledge to these learning platforms.

Skillshare
I acknowledge the First Nations people as the Traditional Owners of the land on which I live and work, i.e. Meanjin, Brisbane. Sovereignty was never ceded.
Copyright © 2022 Laura F Gosney ABN: 88 413 183 164
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