You can use your ad hoc hours for the following:
My office hours are as follows:
However you choose to contact me, I endeavour to respond within 48 hours, not including weekends or holidays.
My preferred mode of communication is via email > email@example.com
Or WhatsApp text and voice message. Please note I won’t answer unscheduled video or voice calls! You can add me on WhatsApp by scanning this QR code:
For my own work/life balance, I can’t discuss work matters with clients via Instagram DM or Facebook messenger, though I’m happy to have a friendly chat with you there about anything else! If you don’t already follow me, I’m @laurafcreates!
You will have chosen a payment plan that suits your needs when you bought your website design package.
An invoice will be sent to you 7 days before it's due date for payment. Reminders will be sent at 7 days and 10 days.
I will then get in touch with you to see how I can support you to complete your payments, whether that means adjusting your payment plan or delaying due dates. Note that significant delays in payment may result in work ceasing on your account until payment is received.
I want you to know I’m here for you, and as long as you let me know how I can help you, I’m happy to work with you to make sure this process is smooth and stress-free.
You can review your payment plan or change your preferred payment method at any time using the links in the invoice or receipt emails you’ve received from Stripe.
As outlined in your contract, for privacy and security reasons I do not accept passwords sent through unsecured methods, including email.
Where possible, I do request my own login. If you need to share your login with me for any reason, please use LastPass which is a free secure password sharing service.
Follow these instructions to share your passwords on LastPass, using my email address (firstname.lastname@example.org)
If sharing passwords via LastPass, please turn off two-factor authentication or add me on WhatsApp (QR code above) to arrange a time to share access codes.
If you have an active WordPress website, please add me as an administrator using these instructions >
Please add me as a collaborator or administrator to your host (Siteground, VentraIP, etc). If you cannot find instructions for how to do this, share your login with me using the LastPass instructions above.
If you haven’t already selected a host, Siteground is recommended > (affiliate link)
Here are the instructions to add me as collaborator in Siteground >
Please do not sign up to WP via Wordpress dot com - If you aren't sure how to set up a WordPress site, please wait for our 1:1 kick off and I will walk you through what needs to be done.
I have an active Squarespace account under my email address email@example.com.
Please follow these instructions to invite me as a contributor on your Squarespace website >
Then ensure you’ve assigned me as an administrator using these instructions >
If you don’t already have a Squarespace account, sign up here >
Other things you might have to give me access to (check with me to confirm if unsure!):
I’m pleased to recommend a handful of trusted suppliers for a number of different services you may need now and into the future. I may receive a small commission if you make a purchase using one of these links, though that comes at no extra cost to you. I only recommend services I personally use or have used when working with other clients!
I personally use and recommend Siteground. Their backend is extremely easy to use and intuitive and their support is incredibly helpful.
While I personally use WordPress, Squarespace is a great platform for small businesses to use if they require a simple interface with limited functionality.
Growing and maintaining an email list is a great way to build relationships with your audience.
You have up to 10 premium stock images included in your website design package. For any others you may need, I recommend the following services.
Appsumo is a great resources for beta software and new apps at bargain prices. I often buy technology from this marketplace, including my calendar booking system.
I love to learn, and can attribute a huge amount of my business and design knowledge to these learning platforms.